Calling Features and Codes


Below are instructions for some commonly used calling features. For a complete list of descriptions and instructions on all of BTC Broadband’s Calling Features, please click HERE.

 

  • Automatic Callback

    No more rushing to your telephone or waiting for important calls. Automatic Recall allows you to automatically return the last incoming call (whether you answered or missed it). If the number you are trying to call back is busy, Automatic Recall will alert you with a special ring when your line and the line you are trying to call back are both idle. Automatic Recall will not operate for calls blocked or private that come into your line.

    • Activate: *66
    • Cancel: *86
  • Automatic Recall

    Lets your telephone “retry” busy lines. Automatic Recall automatically redials the telephone number of your last outgoing call. If the number you are redialing is busy, Automatic Recall will alert you with a special ring when your line and the line you redialed are both idle.

    • Activate: *69
    • Cancel: *89
  • Call Forwarding

    Don’t miss calls when you’re away from your home or office. With Call Forwarding, you can easily redirect all incoming calls to another telephone number or to voice mail service. This service also uses a courtesy call so you can notify someone at the “forward-to” number that you will be forwarding your calls.

    • Activate: *72
    • Cancel: *73
  • Call Forwarding Busy Line

    With this service you won’t miss calls, and incoming callers won’t get busy signals. Call Forwarding Busy Line lets you automatically redirect incoming calls to another telephone number or to voice mail service when your telephone is busy.

    • Activate: *90
    • Cancel: *91
  • Call Forwarding Don’t Answer

    Now you can get calls even if you aren’t available to answer your telephone. Call Forwarding Don’t Answer automatically redirects all calls to another telephone number or to voice mail service when your telephone is not answered within a specified amount of time.

    • Activate: *92
    • Cancel: *93
  • Call Waiting

    You get your calls, and callers don’t get a busy signal. Call Waiting alerts you to an incoming call while your line is in use. Convenient and easy to use!

    • Activate: Switchhook or Flash button
    • Cancel: *70
  • Caller ID

    Know who’s calling before you answer. Caller ID displays the telephone number and name or number only of incoming callers on your telephone display or call display unit. With Caller ID, some calls may be blocked, unavailable, or come from an area not equipped to provide Caller ID data. Display equipment must be purchased separately.

  • Caller ID with Call Waiting

    Now you’ll know who’s calling before you answer your Call Waiting tone! Caller ID on Call Waiting displays the incoming caller’s name and/or number when you hear the Call Waiting tone. With Caller ID on Call Waiting some calls may be blocked, unavailable, or come from an area not equipped to provide Caller ID data. Display equipment must be purchased separately.

  • Customer Originated Trace

    Discourage repeat harassing or threatening calls. Customer Originated Trace enables you to request a trace of the last incoming call. The telephone number of the caller, the date and time of the call, the date and time of the trace, and other information are recorded at BTC Broadband. Information about a traced call is made available only to BTC Broadband and the appropriate law enforcement agency, should you decide to file a complaint.  There is a per use charge for each trace.

    • Activate: *57
  • Directory Number Privacy (All Calls)

    With All Calls Privacy your telephone number will not appear on the called party’s telephone display or call display unit automatically for all calls.

    • Activate: Call a CSR to turn on feature
    • Cancel: *82
  • Directory Number Privacy (Per Call)

    Per Call Privacy allows you to select, on a call-by-call basis, whether or not you wish to have your number appear on the called party’s telephone display or call display unit.

    • Activate: *67
  • Find-Me-Follow-Me

    Be available to callers in several locations! Find-Me-Follow-Me is similar to Sim Ring, but instead of enabling several telephone lines to ring when one is dialed, you can configure the order of other numbers called. A call to your home or office can ring your cell phone (or any number you choose), then your office, then your assistant, etc.

    • Activate: *371
    • Cancel: *372
  • Multi-Distinctive Ringing

    Avoid answering calls and taking messages when they are for someone else in your household. Multi-Distinctive Ringing allows you to have multiple telephone numbers assigned to a single line and provides distinctive ringing patterns. When you subscribe to Call Waiting, Multi-Distinctive Ringing also provides a distinctive tone for each directory number when your line is busy.

  • Privacy Defender

    Tired of receiving calls from anonymous phone numbers? Privacy Defender screens anonymous calls for you and lets you decide to accept or decline the call.

    • Activate: 918-364-0973
  • Remote Activation of Call Forwarding

    With Remote Activation of Call Forwarding, you no longer need to travel back to your home or business to forward your calls. You can activate or deactivate Call Forwarding from a telephone other than the one to which the service is assigned.

    • Activate: 918-366-RACF or 918-938-0128
  • Selective Call Acceptance

    You can limit your incoming calls, but still be accessible to important callers. Selective Call Acceptance easily allows you to create and update a list of telephone numbers from which you are willing to accept calls. Calls from telephone numbers not on your list may be sent to an announcement or to another telephone number or voicemail service.

    • Activate: *64
  • Selective Call Forwarding

    Make sure only important calls reach you when you are away. Selective Call Forwarding easily allows you to create and update a list of telephone numbers that you want to be forwarded to another number. Only calls from telephone numbers on your list will be forwarded to the number you have designated.

    • Activate: *63
  • Selective Call Rejection

    Reject unwanted calls from specific numbers or from the most recent caller’s number (even if you don’t know it). Selective Call Rejection easily allows you to create and update a list of telephone numbers from which you do not wish to receive calls. Calls from telephone numbers on your rejection list are sent to an announcement.

    • Activate: *60
  • Selective Distinctive Alert

    Let your telephone identify special or important calls. Selective Distinctive Alert easily allows you to create and update a list of telephone numbers from which calls will ring differently than other calls. The service alerts you to calls from numbers on your list by providing a distinctive ringing pattern or a distinctive Call Waiting tone.

    • Activate: *61
  • Sim Ring

    Be available to callers in several locations! Sim Ring is short for ‘simultaneous ringing’, enabling several telephone lines to ring when one is dialed. A call to your home or office can ring your cell phone (or any number you choose) in addition to other numbers. Never miss an important call again!

    • Activate: *361
    • Cancel: *362
  • Speed Calling 30

    Save time looking up and dialing telephone numbers and access codes for Special Calling Features. Speed Calling 30 allows you to assign and update up to 30 two-digit codes for telephone numbers and access codes you dial often. This service can be used from any telephone on your home or business line.

    • Activate: *75
  • Speed Calling 8

    Save time looking up and dialing telephone numbers and access codes for Special Calling Features. Speed Calling 8 allows you to assign and update up to 8 one-digit codes for telephone numbers and access codes you dial often. This service can be used from any telephone on your home or business line.

    • Activate: *74
  • Toll Restriction with Personal Identification Number (PIN)

    Toll Restriction with Personal Identification Number restricts long-distance calling from a phone number. This service only allows those with the PIN to complete long-distance calls.

    • Activate: Call a Customer Service Representative to turn on feature
  • Unidentified Call Rejection

    Avoid annoying or harassing calls from anonymous callers. Unidentified Call Rejection automatically rejects calls to your number when the caller uses Directory Number Privacy. The caller will hear a telephone company recorded announcement stating “The party you are trying to reach is not accepting calls from private numbers”.

    • Activate: *77
    • Cancel: *87