COVID19

Updates regarding COVID-19

As we get updates regarding COVID-19, we know that now more than ever, it's important to have a reliable internet connection. We are committed to serving you throughout this process. Our lobby may be closed to the public (until further notice), but we are still operating and available to you for any of your internet or phone needs.

We assure you that all of our customer-facing employees, including service technicians, are taking the appropriate preventative health measures as recommended by the CDC. We ask that if you or any of your family members are sick or showing symptoms, and are scheduled to have a technician visit your home or business, that you please let us know so we can determine the best decision regarding your service request.

We encourage you to use the following tools to manage your account, to make a payment or for technical support: 

To make a payment:

  • Pay your bill by logging into SmartHub
  • Pay by phone by calling 1(855)386-9914
    • It's free and secure! 
  • Drop off payment boxes:
    • 11134 S Memorial Drive
    • 6 E. Breckenridge Ave

For Residential or Business Sales: (918) 366-8000 or sales@mybtc.com

For billing inquiries: (918) 366-8000 or email csr@mybtc.com

For 24/7 technical support: (918) 366-8000

If you need to return equipment, please call the office to make arrangements.

We're working closely with our communities, government officials, and local entities to stay updated.

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