BTC Broadband Careers

BTC Broadband Job Openings

 

SERVICE DESK OPERATOR II

 

POSITION SUMMARY:

The Service Desk Operator is responsible for providing Second Level Support Help Desk functions for residential and business customer premise equipment, software, and services.  Service Desk functions include coordination and collaboration with First Level support, Central Office, and Information Systems departments will be required at times to assist with accomplishing service support objectives and projects.

 

JOB RESPONSIBILITES:

A. Service Desk: Incident Management

  1. Respond to incident reports and ticket escalations from First Level Support in a timely manner.
  2. Interface directly with customers to troubleshoot and resolve issues involving telephone, PC, LAN, Wi-Fi, VoIP, and/or PBX equipment.
  3. Coordinate ticket escalation to Third Level Support, Field Support (I&R), or third-party providers.
  4. Help develop, maintain, and adhere to troubleshooting procedures for supported services.
  5. Close incident records (trouble tickets): Correctly categorize incidents for problem identification and to check for completeness of information.

B. Service Desk: Change Management

  1. Process service orders to deliver services in a timely and efficient manner.
  2. Facilitate and document service transitions and qualification.
  3. Assist with the testing, configuration, and documentation of services and related customer premise equipment.
  4. Work with OSP to maintain accurate facilities records in OSS.

C. Professional Services

  1. Provide IT professional services to business customers.

D. Participate in Projects

  1. Work with project teams under the supervision of the project manager.

E. Performs other related duties as assigned by management.

 

DISTINCTION OF POSITION LEVELS:

  1. Level I – performs the job at a satisfactory level, but may require regular supervision.
  2. Level II – performs the job at a satisfactory level and requires occasional coaching.
  3. Level III – exhibits skill mastery, little or no coaching required.

 

 EDUCATION, EXPERIENCE, AND SKILLS:

The required specifications (education, experience, and skills) are those that the employee must have to hold the position.  Applicants applying for this position must possess the required specifications in order to be considered for the job.  The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position. 

  1.  Required education: High school graduate or equivalent.
  2. Desired education: 2-year College degree in a technology-related field, relevant certifications and/or training.
  3. Required experience: 1+ year experience with technical support
  4. Additional desired experience: Any mix of the following:  LAN and ISP network fundamentals and protocols, Wi-Fi, PBX, telecommunications, call center experience.
  5. Required skills: Attention to detail, critical thinking, and analytical skills. Ability to work effectively with internal and external customers in a team environment.  Proficient in use of Windows desktop operating systems and standard office applications.  Basic home and small business LAN setup and troubleshooting. Diagnostic, troubleshooting, and problem-solving skills for typical user issues.  Ability to solve common problems independently, quickly, and completely.  Communicate clearly and effectively with customers, peers, supervisors, and other department members through verbal and non-verbal communication.  Dexterity and familiarity with hand tools.  40+ WPM.
  6. Desired skills: Aptitude for learning new material quickly.  Able to take the initiative and to work with or without regular supervision.  Process documentation and diagram skills.

Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls, please.

 

 

 

INSTALLATION AND REPAIR TECHNICIAN (2)

 

 POSITION SUMMARY

Installs, maintains, and repairs customer POTS, Internet, VOIP, Special Circuits, and premise equipment.  Typically installs aerial and/or buried service drop cabling, station protectors, ONTs, network interface devices (NID), and performs wiring for new or existing POTS, Internet, VOIP and Special Circuit subscriber services.

 

ESSENTIAL FUNCTIONS:

 

INSTALLATION

  1. Installs aerial and buried service drop wires, station protections, network interface devices and ONTs for the purpose of delivering new POTS, Internet, VOIP, Special Circuits, and equipment for new or existing customer services.
  2. Installs in premise wiring and jacks to support Ethernet connectivity onsite at customers request or as communicated in the Service Order.
  3. Uses appropriate testing equipment to verify that newly delivered customer services are at the best possible performance.
  4. Completes all installation forms and reports, to include rate sheets and customer acceptance sheets.
  5. Provide customer education on features and use of services.
  6. Maintain and document inventory to fulfill Trouble Ticket and Service Order needs.
  7. Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Service Orders.

 

REPAIR

  1. Maintains and repairs POTS, INTERNET, VOIP, and Special Circuits and equipment for existing customer services.
  2. Maintains and repairs existing customer services using splicing procedures for copper or fiber optic cable and by using the appropriate test sets to locate line trouble.
  3. Determines necessary repairs which may include repairing aerial and buried service drop wiring, station protectors, running new cabling and replacing jacks, NID, ONTs, modems, and repairing pedestals as needed.
  4. Responsible for properly communicating the need for a Buried Drop Request through Service Order comments, Trouble Ticket comments, or direct communication with Service Desk.
  5. Responsible for properly communicating any damages to customer premise through emails to the Service Desk Manager and the Director of Engineering.
  6. May confer with customers to further determine problems and acceptable resolutions.
  7. Completes all repair forms and reports, to include rate sheets and customer acceptance sheets.
  8. Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Trouble Tickets.

 

III. EDUCATION, EXPERIENCE, AND SKILLS

 

REQUIRED:

  1. High School diploma
  2. Skill in operating service equipment including PC laptop, various hand tools and copper and fiber optic network testing equipment to evaluate, test, and repair associated POTS, Internet, VOIP, and Special Circuit equipment and services.
  3. Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
  4. Ability to effectively function as a team player.
  5. Ability to operate a motor vehicle appropriate for the job position.
  6. Ability to pay close attention to detail.
  7. Knowledge of basic electronics, specification sheets, and circuit diagrams, copper, and fiber optic cable splicing and PC literate.
  8. Knowledge of telecommunications plant equipment operations and maintenance for POTS, Internet, VOIP, and Special Circuit services as provided over copper and fiber optic networks.
  9. Knowledge of company policies and procedures.
  10. Knowledge of company products and services.

 

DESIRED:

  1. Ability to improve or redesign procedures for specific installation/repair problems.
  2. Ability to work independently and make sound technical decisions using information at hand.
  3. Two years of telecommunications schooling or an equivalent five years’ experience in the installation and maintenance of similar POTS and Internet, VOIP, Video and Special Circuit telecommunication equipment serving over copper and fiber optic networks.
  4. Ability to read and interpret documents such as ESRI maps, staking sheets, and operating and maintenance instruction manuals.
  5. Certifications in Fiber Splicing, Safety, Network, or any other related field.

 

LICENSE:

Valid Oklahoma Driver’s License required.

 

Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls please.

 

 

 

PR0PERTY MAINTENANCE TECHNICIAN

 

POSITION SUMMARY:

Maintains efficient operation and upkeep of buildings, properties and grounds.

 

 ESSENTIAL FUNCTIONS:

  1. Performs or assists in grounds keeping duties: mowing, weed eating, tree trimming, seasonal planting and snow removal from sidewalks and parking lots.
  2. Performs routine maintenance for facilities, buildings and grounds.
  1. Performs minor electrical and plumbing maintenance.
  2. Performs minor painting and carpentry; installing doors, cabinets, flooring, trim and moldings as necessary.
  3. Responsible for the preparation “make ready” of vacant properties.
  4. Completes maintenance and repair of projects as assigned.
  5. Responsible for proper maintenance of company tools and equipment.
  6. Reports unsafe or hazardous conditions to supervisor.
  7. Move and relocates office furniture; make adjustments to desks, chairs and cabinets.
  8. Performs or assists in vending machine functions; purchase supplies, monitor inventory; load and unload supplies weekly, collects money from sales and delivers to accounting for deposit monthly.

 

EDUCATION, EXPERIENCE AND SKILLS:

 

Required Education and Experience:
  1. High School Diploma or equivalent.
  2. 1-2 years related work experience.
 
Preferred Education and Experience:
  1. Knowledge of general building maintenance.
  2. Principles of carpentry, plumbing, painting, and electrical work.
  3. Knowledge of occupational hazards and standard safety practices.
 
Required Skills:
  1. Attention to detail
  2. Ability to work independently and make sound technical decisions using information at hand.
  3. Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
  4. Ability to effectively function as a team player.
  5. Ability to use hand tools.
 
Desired Skills:
  1. Ability to use a variety of power tools.
  2. Ability to use heavy equipment: tractor, forklift and backhoe.

 

LICENSE:

Valid Oklahoma Driver’s License required.

Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls please.

 

OSP CONSTRUCTION/GENERAL LABOR

 

POSITION SUMMARY:

OSP Construction Technician places and maintains cable within underground conduit system. Places direct buried cable using plowing, digging, and trenching equipment. Installs and removes aerial cable, including installation of messenger strands and transfer of cable and equipment from old poles to new poles. Assists cable splicer during copper and fiber optic splicing activities.

Places direct buried cable by operating plowing, digging, trenching and boring equipment, Maintains aerial and buried cable by assisting with testing, splicing and repairing cable, Repairs and maintains aerial cable by installing and removing aerial cable and strands, attaching hardware, and inspecting lines and poles, Installs OSP feeder and distribution cable, and related cabinets/pedestal, Updates field copy of construction plans for “as-built” records.

EDUCATION, EXPERIENCE, AND SKILLS:

  • Ability to communicate with co-workers and various business contacts in a professional and courteous manner
  • Ability to pay close attention to detail.
  • Ability to effectively function as a team player.
  • Ability to lift a minimum of 75 lbs.
  • High school diploma or equivalent, construction and/or equipment maintenance.

BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-6263 or email: btc-jobs@mybtc.com