BTC Broadband Careers

BTC Broadband Open Positions 

Marketing Coordinator
Note: This position is one involving safety-sensitive job duties.

I. POSITION SUMMARY:
Under the supervision of the Marketing Manager, the Marketing Coordinator is responsible for providing strategic support within the Marketing Department by developing and implementing short and long-term marketing and corporate branding strategies; identify opportunities for brand awareness; and support all internal communication initiatives.


II. ESSENTIAL FUNCTIONS:
A. Assist with copywriting, editing, implementing, and coordinating production of all marketing and sales collateral, direct mail campaigns, print ads, social media and emails.
B. Author internal monthly newsletter
C. Create and maintain monthly bill messages
D. Develop and implement customer satisfaction surveys
E. Assist with edits, and copywriting content for annual Directory and Magazine publications
F. Communicate campaign, promotional or product deliverables, objectives, and timelines to internal departments while providing instructions for promotion or use
G. Maintain inventory and organize marketing supplies, materials, and promotional items
H. Oversee marketing materials and forms:
      - Coordinate, edit, and optimize any internal or external material concerning advertising and branding
      - Ensure all materials are consistent with planned marketing strategies

      - Monitor, maintain, and update promotional materials, and forms inventory, when necessary
L. Enter monthly expenses into budget spreadsheet, and maintain invoices, per accounting requirements
M. Organize and coordinate marketing and community events, including overseeing logistics, managing registrations, coordinating with vendors, creating itineraries, and ordering marketing promotional items or collateral
N. Create and coordinate monthly production of On-Hold messages
O. Prepare reports via the collection and analysis of customer or prospective customer data, as needed, or assigned
P. Evaluate and monitor promotional campaign performance and prepare reports as needed
Q. Perform a variety of other marketing-related or clerical duties as assigned by the Marketing Manager


III. EDUCATION, EXPERIENCE AND SKILLS REQUIRED
A. Bachelor’s Degree in Marketing/PR/Communications or relevant field
B. 1+ years of experience in Marketing, Advertising or Public Relations
C. Strong written and verbal communication skills to articulate clearly with various internal departments, and vendors
D. Strong organizational, and time management skills required
E. Ability to prioritize and coordinate multiple projects and competing work demands
F. Creative and technical copywriting skills
G. Strong attention to detail
H. Ability to work independently and be self-motivated
I. Knowledge of traditional and digital marketing campaigns
J. Experience with working with budgets and invoicing
K. Must be a confident team player who enjoys collaboration

L.  Proficiency in full Microsoft Office suite, especially with Excel and PowerPoint


IV. PREFERRED QUALIFICATIONS:
A. Proficiency in Adobe Illustrator, Photoshop, or InDesign
B. Familiarity with content management systems (CMS) and customer relationship management tools (CRM)
C.  Experience with email marketing software


LICENSE
A. Valid Oklahoma Driver’s License Required


OTHER
A. Occasional evening or weekend work as needed for social media, events, or job duties.
B.  Must be able to occasionally travel in the Bixby/Tulsa/Bartlesville Area
C. Must be able to occasionally lift 50 pounds

Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls please.


Property Maintenance Technician

Note: This position is one involving safety-sensitive job duties under Bixby Telephone Company’s Alcohol & Drug-Free Workplace Policy – Policy #514 (Revision Date: 10-15-19).


I. POSITION SUMMARY:

Maintains efficient operation and upkeep of buildings, properties and grounds.

II. ESSENTIAL FUNCTIONS:

A. Performs or assists in grounds keeping duties: mowing, weed eating, tree trimming, seasonal planting and snow removal from sidewalks and parking lots.
B. Performs routine maintenance for facilities, buildings, and grounds.
C. Performs minor electrical and plumbing maintenance.
D. Performs minor painting and carpentry, installing doors, cabinets, flooring, trim and moldings as necessary.
E. Responsible for the preparation “make ready” of vacant properties.
F. Completes maintenance and repair of projects as assigned.
G. Responsible for proper maintenance of company tools and equipment.
H. Reports unsafe or hazardous conditions to Property Maintenance Foreman.
I. Move and relocates office furniture; make adjustments to desks, chairs and cabinets.
J. Keeps track of maintenance receipts, vehicle reports and company fleet card.
K. Maintains personal company vehicle; oil changes, tracks mileage and repairs and keeps vehicle clean.
L. Assists in company fleet maintenance.
M. Provides after-hours emergency coverage.
N. Performs all other related duties as assigned by management.


III. EDUCATION, EXPERIENCE AND SKILLS:


Required Education and Experience:

A. High School Diploma or equivalent.
B. 1-2 years related work experience.


Preferred Education and Experience:

A. Knowledge of general building maintenance.
B. Principles of carpentry, plumbing, painting, and electrical work.
C. Knowledge of occupational hazards and standard safety practices.

Required Skills:

A. Attention to detail.
B. Ability to work independently and make sound technical decisions using information at hand.
C. Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
D. Ability to effectively function as a team player.
E. Ability to use hand tools.

Desired Skills:

A. Ability to use a variety of power tools.
B. Ability to use heavy equipment: tractor, forklift and backhoe.

LICENSE:

A. Valid Oklahoma driver’s license and the ability to operate a motor vehicle appropriate for the job position.

Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls please.


Network Engineer
Note: This position is one involving safety-sensitive job duties under Bixby Telephone Company’s Alcohol & Drug-Free Workplace Policy – Policy #514 (Revision Date: 10-15-19).

I. POSITION SUMMARY:

The Network Engineer is responsible for the design, continuous improvement, and management of core network equipment and key network interconnects. Works closely with other departments to achieve operational goals. Coordinate and lead service design, transition, operation, and continual service improvement stages of service management as it applies to the core network. Contributes to and maintains network standards and documentation.

II. ESSENTIAL FUNCTIONS:
A. Network Engineering:
1. Network capacity planning, performance tuning, troubleshooting and monitoring ensuring system availability, scalability and general health.
2. Design, engineer and implement scalable physical and logical network solutions, to include network security and monitoring systems (Firewall, SBC, traffic monitoring, etc.)
3. Work with Network Administrators to create change configurations, and oversee the implementation of these changes within maintenance windows.
4. Create and maintain up to date documentation of the network, detailing configuration and topology.
5. Research, develop & deploy numerous technologies and network topologies to evolve and scale our network.
6. Provision new circuits for Internet, WAN, MAN, and MPLS including working closely with other service providers.
7. Work closely with the internal network team and vendors to develop new solutions and influence the future of networking within the company.
8. Work closely with internal teams and our customers to design, maintain, monitor, and implement custom solutions meeting their needs.
B. Other:
1. Provide or obtain subject matter expertise for service design and operation efforts in interactions with Service Desk, Central Office, and Systems.
2. Self-motivated and directed with ability to effectively prioritize and execute tasks efficiently.
3. Work with project teams under the supervision of the project manager.
4. Perform other related duties as assigned by management.


IV. EDUCATION, EXPERIENCE AND SKILLS:
The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position, but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.
1. Required education: 4-year College degree in a technology related field, or combined relevant certifications, experience, and/or training.
2. Required experience: 4+ years experience in telecommunications or IP networks.
3. Desired experience: 6+ years experience in telecommunications or IP networks.
4. Required skills: Proficiency of use of Windows desktop operating systems and productivity applications. Network configuration, diagnostic, troubleshooting, and problem-solving skills (CCNA level or above). Common network and network management protocols. Ability to solve complex network problems independently, quickly, and completely. Communicate clearly and effectively with customers, peers, supervisor, and other department members through verbal and non-verbal communication. Documentation and diagram skills. 55+ WPM.
5. Desired skills: SDN, automation, scripting, Metro Ethernet, JunOS, Brocade NetIron, BGP, OSPF, MPLS family of protocols, VoIP protocols, VRF, IPv6, QoS, traffic engineering, ITIL, network design, Ethernet testing methods, DWDM, xDSL, FTTx, AE, project management.
6. Required Attributes: High level of attention to detail, critical thinking, and analytical ability. Ability to work effectively with internal and external customers in a team environment. Aptitude for learning new material and skills quickly. Able to take the initiative and to work with or without regular supervision. Constantly seeking improvement and knowledge.


IV. ADDITIONAL CRITERIA
1. Must maintain valid Oklahoma driver’s license.
2. Participate in on-call rotation with other department members and respond to alarm notifications from monitoring system.
3. Must be able to switch between tasks frequently.
4. Must be able to work under pressure and work professionally with users that may be difficult.



Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls please.


Installation & Repair Technician
Note: This position is one involving safety-sensitive job duties under Bixby Telephone Company’s Alcohol & Drug-Free Workplace Policy – Policy #514 (Revision Date: 10-15-19).

I. POSITION SUMMARY:
Installs, maintains, and repairs customer POTS, Internet, VOIP, Special Circuits, and premise equipment. Typically installs aerial and/or buried service drop cabling, station protectors, ONTs, network interface devices (NID), and performs wiring for new or existing POTS, Internet, VOIP and Special Circuit subscriber services.


II. ESSENTIAL FUNCTIONS:
Installation:
A. Installs aerial and buried service drop wires, station protections, network interface devices and ONTs for the purpose of delivering new POTS, Internet, VOIP, Special Circuits, and equipment for new or existing customer services.
B. Installs in premise wiring and jacks to support Ethernet connectivity onsite at customers request or as communicated in the Service Order.
C. Uses appropriate testing equipment to verify that newly delivered customer services are at the best possible performance.
D. Completes all installation forms and reports, to include rate sheets and customer acceptance sheets.
E. Provide customer education on features and use of services.
F. Maintain and document inventory to fulfill Trouble Ticket and Service Order needs.
G. Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Service Orders.
Repair:
A. Maintains and repairs POTS, INTERNET, VOIP, and Special Circuits and equipment for existing customer services.
B. Maintains and repairs existing customer services using splicing procedures for copper or fiber optic cable and by using the appropriate test sets to locate line trouble.
C. Determines necessary repairs which may include repairing aerial and buried service drop wiring, station protectors, running new cabling and replacing jacks, NID, ONTs, modems, and repairing pedestals as needed.
D. Responsible for properly communicating the need for a Buried Drop Request through Service Order comments, Trouble Ticket comments, or direct communication with Service Desk.
E. Responsible for properly communicating any damages to customer premise through emails to the Service Desk Manager and the Director of Engineering.
F. May confer with customers to further determine problems and acceptable resolutions.
G. Completes all repair forms and reports, to include rate sheets and customer acceptance sheets.
H. Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Trouble Tickets.

III. EDUCATION, EXPERIENCE AND SKILLS:
Required:
A. High School diploma
B. Skill in operating service equipment including PC laptop, various hand tools and copper and fiber optic network testing equipment to evaluate, test, and repair associated POTS, Internet, VOIP, and Special Circuit equipment and services.
C. Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
D. Ability to effectively function as a team player.
E. Ability to operate a motor vehicle appropriate for the job position.
F. Ability to pay close attention to detail.
G. Knowledge of basic electronics, specification sheets, and circuit diagrams, copper, and fiber optic cable splicing and PC literate.
H. Knowledge of telecommunications plant equipment operations and maintenance for POTS, Internet, VOIP, and Special Circuit services as provided over copper and fiber optic networks.
I. Knowledge of company policies and procedures.
J. Knowledge of company products and services.
Desired:
A. Ability to improve or redesign procedures for specific installation/repair problems.
B. Ability to work independently and make sound technical decisions using information at hand.
C. Two years of telecommunications schooling or an equivalent five years’ experience in the installation and maintenance of similar POTS and Internet, VOIP, Video and Special Circuit telecommunications equipment serving over copper and fiber optic networks.
D. Ability to read and interpret documents such as ESRI maps, staking sheets, and operating and maintenance instruction manuals.
E. Certifications in Fiber Splicing, Safety, Network, or any other related field.

LICENSE:
Valid Oklahoma Driver’s License required.

Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls please.