BTC Broadband Careers

BTC Broadband Open Positions 

Network Engineer
Note: This position is one involving safety-sensitive job duties under Bixby Telephone Company’s Alcohol & Drug-Free Workplace Policy – Policy #514 (Revision Date: 10-15-19).

I. POSITION SUMMARY:

The Network Engineer is responsible for the design, continuous improvement, and management of core network equipment and key network interconnects. Works closely with other departments to achieve operational goals. Coordinate and lead service design, transition, operation, and continual service improvement stages of service management as it applies to the core network. Contributes to and maintains network standards and documentation.

II. ESSENTIAL FUNCTIONS:
A. Network Engineering:
1. Network capacity planning, performance tuning, troubleshooting and monitoring ensuring system availability, scalability and general health.
2. Design, engineer and implement scalable physical and logical network solutions, to include network security and monitoring systems (Firewall, SBC, traffic monitoring, etc.)
3. Work with Network Administrators to create change configurations, and oversee the implementation of these changes within maintenance windows.
4. Create and maintain up to date documentation of the network, detailing configuration and topology.
5. Research, develop & deploy numerous technologies and network topologies to evolve and scale our network.
6. Provision new circuits for Internet, WAN, MAN, and MPLS including working closely with other service providers.
7. Work closely with the internal network team and vendors to develop new solutions and influence the future of networking within the company.
8. Work closely with internal teams and our customers to design, maintain, monitor, and implement custom solutions meeting their needs.
B. Other:
1. Provide or obtain subject matter expertise for service design and operation efforts in interactions with Service Desk, Central Office, and Systems.
2. Self-motivated and directed with ability to effectively prioritize and execute tasks efficiently.
3. Work with project teams under the supervision of the project manager.
4. Perform other related duties as assigned by management.


IV. EDUCATION, EXPERIENCE AND SKILLS:
The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position, but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.
1. Required education: 4-year College degree in a technology related field, or combined relevant certifications, experience, and/or training.
2. Required experience: 4+ years experience in telecommunications or IP networks.
3. Desired experience: 6+ years experience in telecommunications or IP networks.
4. Required skills: Proficiency of use of Windows desktop operating systems and productivity applications. Network configuration, diagnostic, troubleshooting, and problem-solving skills (CCNA level or above). Common network and network management protocols. Ability to solve complex network problems independently, quickly, and completely. Communicate clearly and effectively with customers, peers, supervisor, and other department members through verbal and non-verbal communication. Documentation and diagram skills. 55+ WPM.
5. Desired skills: SDN, automation, scripting, Metro Ethernet, JunOS, Brocade NetIron, BGP, OSPF, MPLS family of protocols, VoIP protocols, VRF, IPv6, QoS, traffic engineering, ITIL, network design, Ethernet testing methods, DWDM, xDSL, FTTx, AE, project management.
6. Required Attributes: High level of attention to detail, critical thinking, and analytical ability. Ability to work effectively with internal and external customers in a team environment. Aptitude for learning new material and skills quickly. Able to take the initiative and to work with or without regular supervision. Constantly seeking improvement and knowledge.


IV. ADDITIONAL CRITERIA
1. Must maintain valid Oklahoma driver’s license.
2. Participate in on-call rotation with other department members and respond to alarm notifications from monitoring system.
3. Must be able to switch between tasks frequently.
4. Must be able to work under pressure and work professionally with users that may be difficult.



Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls please.


Installation & Repair Technician
Note: This position is one involving safety-sensitive job duties under Bixby Telephone Company’s Alcohol & Drug-Free Workplace Policy – Policy #514 (Revision Date: 10-15-19).

I. POSITION SUMMARY:
Installs, maintains, and repairs customer POTS, Internet, VOIP, Special Circuits, and premise equipment. Typically installs aerial and/or buried service drop cabling, station protectors, ONTs, network interface devices (NID), and performs wiring for new or existing POTS, Internet, VOIP and Special Circuit subscriber services.


II. ESSENTIAL FUNCTIONS:
Installation:
A. Installs aerial and buried service drop wires, station protections, network interface devices and ONTs for the purpose of delivering new POTS, Internet, VOIP, Special Circuits, and equipment for new or existing customer services.
B. Installs in premise wiring and jacks to support Ethernet connectivity onsite at customers request or as communicated in the Service Order.
C. Uses appropriate testing equipment to verify that newly delivered customer services are at the best possible performance.
D. Completes all installation forms and reports, to include rate sheets and customer acceptance sheets.
E. Provide customer education on features and use of services.
F. Maintain and document inventory to fulfill Trouble Ticket and Service Order needs.
G. Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Service Orders.
Repair:
A. Maintains and repairs POTS, INTERNET, VOIP, and Special Circuits and equipment for existing customer services.
B. Maintains and repairs existing customer services using splicing procedures for copper or fiber optic cable and by using the appropriate test sets to locate line trouble.
C. Determines necessary repairs which may include repairing aerial and buried service drop wiring, station protectors, running new cabling and replacing jacks, NID, ONTs, modems, and repairing pedestals as needed.
D. Responsible for properly communicating the need for a Buried Drop Request through Service Order comments, Trouble Ticket comments, or direct communication with Service Desk.
E. Responsible for properly communicating any damages to customer premise through emails to the Service Desk Manager and the Director of Engineering.
F. May confer with customers to further determine problems and acceptable resolutions.
G. Completes all repair forms and reports, to include rate sheets and customer acceptance sheets.
H. Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Trouble Tickets.

III. EDUCATION, EXPERIENCE AND SKILLS:
Required:
A. High School diploma
B. Skill in operating service equipment including PC laptop, various hand tools and copper and fiber optic network testing equipment to evaluate, test, and repair associated POTS, Internet, VOIP, and Special Circuit equipment and services.
C. Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
D. Ability to effectively function as a team player.
E. Ability to operate a motor vehicle appropriate for the job position.
F. Ability to pay close attention to detail.
G. Knowledge of basic electronics, specification sheets, and circuit diagrams, copper, and fiber optic cable splicing and PC literate.
H. Knowledge of telecommunications plant equipment operations and maintenance for POTS, Internet, VOIP, and Special Circuit services as provided over copper and fiber optic networks.
I. Knowledge of company policies and procedures.
J. Knowledge of company products and services.
Desired:
A. Ability to improve or redesign procedures for specific installation/repair problems.
B. Ability to work independently and make sound technical decisions using information at hand.
C. Two years of telecommunications schooling or an equivalent five years’ experience in the installation and maintenance of similar POTS and Internet, VOIP, Video and Special Circuit telecommunications equipment serving over copper and fiber optic networks.
D. Ability to read and interpret documents such as ESRI maps, staking sheets, and operating and maintenance instruction manuals.
E. Certifications in Fiber Splicing, Safety, Network, or any other related field.

LICENSE:
Valid Oklahoma Driver’s License required.

Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls please.