Acceptable Use Policy

Introduction and Overview

Welcome to BTCBroadband’s Network Management Guide.  The network management information provided below is intended to provide further information regarding BTCBroadband’s network management practices.

Your use of BTCBroadband services is governed by various service terms and conditions, including the BTCBroadband Acceptable Use Policy (referred to as “AUP”).  The various services terms and conditions and the AUPs that are applicable to residential and business customers of BTCBroadband Internet access services are available from a central location on our Terms web page.

Nothing in this Guide serves to change your rights and obligations, or ours, under any BTCBroadband terms of service, or AUP.  A complete listing of our policies can be found on our Terms web page.  The descriptions of BTCBroadband’s network management practices and the information in this Guide are provided for informational purposes only and may be changed at any time.

Congestion Management

BTCBroadband does not affirmatively manage congestion on the network through mechanisms such as real-time throttling, blocking, or dropping of specific end user traffic.  There are no usage caps applicable to BTCBroadband’s Internet access services.  However, we do have bandwidth usage thresholds in place which, when exceeded, will lead to an additional charge on your bill.  These thresholds and charges are listed on our Terms web page.

Bandwidth is provided on a per-line (not a per-device) basis.  The speed of the service may vary based on network or Internet congestion, your computer configuration, your use of BTCBroadband TV, video on demand service (VOD), the condition of your telephone line and the wiring inside your location, among other factors.  Your BTCBroadband Internet service and BTCBroadband TV service share capacity on the connection to your home.  The capacity available for your BTCBroadband Internet access service may be reduced if you are watching multiple BTCBroadband TV Channels, or VOD titles simultaneously.

Application-Specific Behavior

BTCBroadband does not block or rate-control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications of traffic on our Internet access service.

BTCBroadband offers email services using the olp.net domain name.  Our policies regarding email usage such as limitations on sending email, email retention, creation of sub-accounts, and other such topics are available in our Email Policy, Anti-Spam Policy, and our Email Alias Policy.  In addition, you should know that BTCBroadband:

• offers BTC Spamblocker to help manage spam;
• allows you to configure certain email filters;
• scans outbound messages to attempt to identify spam; and
• blocks inbound email from IP addresses and domains that are suspected sources of spam.
• will block smtp access from your IP address if we determine that your computer is sending spam, due to a virus.

Device Attachment Rules

You may attach any lawful device to the network as long as it does not harm the network or the provision of Internet access service, facilitate theft of service or a violation of our AUP or any terms of service, or harm other users of the service.

BTCBroadband offers Techxpert Support services for consumers to assist you in the installation and configuration of third-party devices.  There is an additional fee for this service.  If you desire such assistance, please contact our Techxperts at 918-366-4040 Monday through Friday 8AM to 6PM.

Security

BTCBroadband follows network security policies and practices intended to address threats to our network and customers.  Online activity that violates our terms of service or our AUP or otherwise is targeted at or threatens to undermine the integrity or normal operation of our networks or services, or the security of our networks or our customers, may result in suspension or termination of service.  We reserve the right at any time to take action to protect the integrity and normal operation of our networks and to safeguard our customers from Internet threats, including fraud and other forms of abuse.

If you feel your account is being threatened by any type of fraud or similar abuse, send BTCBroadband an email at abuse@olp.net, or give our Customer Service a call at 918-366-8000.

For more information about how to protect yourself from unlawful or abusive activities online, please visit Stay Safe Online, OnGuard Online, or NetSmartz Workshop.

If you use a Wi-Fi-equipped router, that router may provide a capability for you to encrypt traffic transmitted between your wireless device and your Wi-Fi-enabled in-home router.  We urge you to use this encryption setting to protect your service from being accessed by people you don’t know and haven’t authorized to use your service.  BTCBroadband provides HomeConnect service to assist you in doing so.  You are responsible for activity using your connection and you may be responsible for unlawful use by someone else — like illegal downloading or uploading copyrighted material.  Please note that Wi-Fi encryption does not encrypt traffic you send over the Internet — it just provides encryption for the Wi-Fi portion of the communications path between your wireless device and your Wi-Fi-enabled in-home router.

Effect of Specialized Services and Other Topics

The BTCBroadband network is used to provide other services including BTCBroadband Voice and BTCBroadband TV.  The capacity available for BTCBroadband Internet access service may be reduced temporarily during times of significant utilization in a particular area or due to other unusual events such as a network outage or failure.  In addition, the capacity available for your BTCBroadband Internet access service may be reduced if you are watching multiple BTCBroadband TV channels simultaneously.

BTCBroadband’s Internet services are typically configured to use Dynamic Host Configuration Protocol (DHCP) to provide subscribers with use of an Internet Protocol version 4 (IPv4) address or Internet Protocol version 6 (IPv6) prefix.  BTCBroadband currently provides each subscriber with use of up to five publicly-routable IPv4 addresses or, where available, a 48-bit IPv6 prefix.  You should utilize a broadband router or modem that employs network address translation (NAT) or IPv6 address assignment, to provide addresses for use by devices within your home network.