Quarantined messages are the messages that the system has filtered out based on your filtering options. Quarantined messages are archived for 35 days online. After 35 days, quarantined messages are automatically deleted.
The Quarantine tab allows you to review, release, or delete messages that were caught and put in your quarantine. If enabled by your administrator, you can toggle between viewing inbound or outbound quarantined messages.
Note that the number of messages displayed in the Quarantine tab depends upon the time period selected with the Time Range icon. See Changing the Display Time Range for more information.
In This Section
You can view the contents of a quarantined message from the Personal Dashboard.
To view a quarantined message
The following screenshot highlights a selected message and the message contents in the Quarantine tab.
You can release one or more messages from the quarantine to be delivered to your email inbox.
To release a quarantined message
The following screenshot highlights a selected message and the Release icon in the Quarantine tab.
You do not need to delete messages from your quarantine. All messages are automatically deleted after 35 days. You can, however, manually delete messages from your quarantine if you like.
To delete a quarantined message
The following screenshot highlights a selected message the Delete icon in the Quarantine tab.
By default, the Quarantine tab displays messages filtered during the last 24 hours. You can change the time range of displayed quarantined messages to start and end at any time beginning from the current time going backwards through the last 35 days.
The following screenshot highlights the Time Range icon in the Quarantine tab:
To change the time range
The screenshots below show the left slider in the default position, and after it has been adjusted to display the past 31 days of filtered messages:
Optional: Drag the right slider to the left to move the end time backwards in time. The quarantine display adjusts to show messages from the newly selected time range.
You can select all messages displayed in the Quarantine screen in one step.
To select all quarantined messages
The following screenshot highlights the Select All icon in the Quarantine tab.
You can sort the messages in the quarantine by any of the columns, either in ascending or descending order.
To sort quarantined messages
The following screenshot highlights the Date column heading in the Quarantine tab.
All email messages have a number of attributes. By default, quarantined messages in the Personal Dashboard display the type of spam message, date sent, the "From" field of the message, and the message subject. You can remove any of the default attributes from the quarantine message display. You can also add other attributes to the display.
To change display of quarantined message attributes
The following screenshot highlights the downward shaped triangle in the Category column and the column selection options in the Quarantine tab.
You can search the quarantine to locate individual messages. Use the search tool to locate email addresses, names, or any other text string.
The search tool searches all the attribute fields displayed in the Quarantine tab for the defined time range. This is a very handy way to search for mail you think may have been mistakenly filtered. Note that the search does not include attribute fields that are not displayed in the quarantine.
For instance, you can check to see if a message from your Aunt Agnes is in the quarantine. Or search for a specific term that may commonly trigger the message to be filter.
To search the quarantine for messages
The following screenshot highlights the search box in the Quarantine tab.