Quarantine Tab

Quarantined messages are the messages that the system has filtered out based on your filtering options. Quarantined messages are archived for 35 days online. After 35 days, quarantined messages are automatically deleted.

The Quarantine tab allows you to review, release, or delete messages that were caught and put in your quarantine. If enabled by your administrator, you can toggle between viewing inbound or outbound quarantined messages.

Note that the number of messages displayed in the Quarantine tab depends upon the time period selected with the Time Range icon. See Changing the Display Time Range for more information.

Viewing Messages

You can view the contents of a quarantined message from the Personal Dashboard.

To view a quarantined message

1. Click on the Quarantine tab.
2. Select the message to view. The message contents display on the bottom of the screen.

   The following screenshot highlights a selected message and the message contents in the Quarantine tab.

   

Releasing Messages

You can release one or more messages from the quarantine to be delivered to your email inbox.

To release a quarantined message

1. Click on the Quarantine tab.
2. Select one or more messages to release. To release more than one message:
   • Use Shift+Click to select adjacent messages.
   • Use Ctrl+Shift to select non-adjacent messages.
3. Click the Release icon. The messages are sent to your email inbox.

   The following screenshot highlights a selected message and the Release icon in the Quarantine tab.

   

Deleting Messages

You do not need to delete messages from your quarantine. All messages are automatically deleted after 35 days. You can, however, manually delete messages from your quarantine if you like.

To delete a quarantined message

1. Click on the Quarantine tab.
2. Select one or more messages to delete. To delete more than one message:
   • Use Shift+Click to select adjacent messages.
   • Use Ctrl+Shift to select non-adjacent messages.
3. Click the Delete icon. The messages are deleted.

   The following screenshot highlights a selected message the Delete icon in the Quarantine tab.

   

Changing the Display Time Range

By default, the Quarantine tab displays messages filtered during the last 24 hours. You can change the time range of displayed quarantined messages to start and end at any time beginning from the current time going backwards through the last 35 days.

The following screenshot highlights the Time Range icon in the Quarantine tab:

To change the time range

1. Click on the Quarantine tab.
2. Click the Time Range icon. The time range selector displays.
3. Click and drag the left slider to the left to move the start time to an earlier date or time.

   The screenshots below show the left slider in the default position, and after it has been adjusted to display the past 31 days of filtered messages:

   

   Optional: Drag the right slider to the left to move the end time backwards in time. The quarantine display adjusts to show messages from the newly selected time range.

Selecting All Messages

You can select all messages displayed in the Quarantine screen in one step.

To select all quarantined messages

1. Click on the Quarantine tab.
2. Click the Select All icon. All messages are selected.

   The following screenshot highlights the Select All icon in the Quarantine tab.

   

Sorting Columns

You can sort the messages in the quarantine by any of the columns, either in ascending or descending order.

To sort quarantined messages

1. Click on the Quarantine tab.
2. Click the column heading to sort by that column in ascending order. Click a second time to sort by that column in descending order.

   The following screenshot highlights the Date column heading in the Quarantine tab.

   

Displaying Message Attributes

All email messages have a number of attributes. By default, quarantined messages in the Personal Dashboard display the type of spam message, date sent, the "From" field of the message, and the message subject. You can remove any of the default attributes from the quarantine message display. You can also add other attributes to the display.

To change display of quarantined message attributes

1. Click on the Quarantine tab.
2. Click the downward shaped triangle on the right of a column heading.
3. Click Columns.
4. Select or clear the attribute check boxes as needed. The selected attribute columns display.

   The following screenshot highlights the downward shaped triangle in the Category column and the column selection options in the Quarantine tab.

   

Searching for Messages

You can search the quarantine to locate individual messages. Use the search tool to locate email addresses, names, or any other text string.

The search tool searches all the attribute fields displayed in the Quarantine tab for the defined time range. This is a very handy way to search for mail you think may have been mistakenly filtered. Note that the search does not include attribute fields that are not displayed in the quarantine.

For instance, you can check to see if a message from your Aunt Agnes is in the quarantine. Or search for a specific term that may commonly trigger the message to be filter.

To search the quarantine for messages

1. Click on the Quarantine tab.
2. In the search box, enter the term to search for.
3. Press Enter from your keyboard. All messages that contain the search term display in the quarantine. All messages that do NOT contain that term are temporarily hidden from view.

   The following screenshot highlights the search box in the Quarantine tab.